1. This is an agreement between Magical Wonderlande and the company whom is planning, organizing and/or managing an event OR an event company booking Magical Wonderlande services/products OR a private client who books the services of Magical Wonderlande. In this contract the party which books Magical Wonderlande Products/Services will be called as a Customer. Magical Wonderlande will be called as Event Planner.
This Agreement (the “Agreement”) is made and entered for the below event. Details as below :
By and between : Event Planner and Customer
a. EVENT PLANNER
Company Name : MAGICAL WONDERLANDE (MW)
Company UEN : 53317323W
Company Address: 21 WOODLANDS CLOSE ,PRIMZ BIZHUB , #07-31 SINGAPORE 737854
Company POC Name : MRS A K SAHTYAH D/O J ALEXANDER VINCENT
Company POC email: admin@magicalwonderlande.com
Company POC Mobile: 91011164
b. CUSTOMER – COMPANY OR EVENT COMPANY – For and on behalf of
The User using www.magicalwonderlande.com e-shop to purchase event products and services.
Exact start and end time must be given by customer to event planner in the remarks filed during checkout.
Please read these terms and conditions.
2. Confirmation of event
Once the customer makes the online payment successfully , an e-receipt will be sent to customer email.
Once Magical Wonderlande confirms receipt, the event is deemed as confirmed event. If you do not receive a reply from MW in B/W please call the hotline 91011164. .
3. Payment Mode
We accept payment by CASH , I-bank Transfer , Paypal and cheque. Post dated cheques are not allowed.
If customer chose the i–bank mode of payment , customer can transfer funds to DBS Savings Plus A/C No: 011-6-026531. It’s wise for customer to send event planner the confirmation code via email to double confirm the order.
If customer chose the cheque mode of payment , they can address the cheque to “A K SAHTYAH D/O J ALEXANDER VINCENT”. Cheque mode of payment option is ONLY for our regular event companies.
Event Planner reserve the right to adjust pricelist at anytime. Prices in effect at the time of confirmation of quotation are final.
Event Planner prices are in Singapore Dollars (SGD) and all prices exclude GST.
All payments must be made on event date latest unless there is a specific arrangement made on credit terms. Late payment means 10% interest of invoice amount per day of late payment from event date.
If payment is not settled , legal actions will be taken.
4. Changes / Cancellation of Orders
Any confirmed event which needs changes or modification has to be done as below prior to event date.
If event is cancelled or post phone by customer , there will be no refund. Notification of these must be made in writing by customer to caterer.
Once event confirmed, customer is not allowed to downgrade the cost of products / services.
Any confirmed event which needs changes or modification to final orders to include in more services / items can be informed to caterer in writing by customer. (Subject to caterer products / services availability)
5. Complimentary Product / Services
Caterer’s complimentary services / products are subject to availability and can be changed/modified/omitted by Event Planner.
6. Limitations of Liability
Despite our best efforts, colours may vary from those depicted due to the effect of the scanning/photography process as well as the variation in individual monitors. Henceforth, we cannot take responsibility for such differences. (E.g. Banners, Balloons, Invitation Cards, Fabric, Decoration Props , Printed Media, Photographs etc)
The images in the eshop are for illustration purposes only.
7. Privacy Notice
Any information in this contract will be kept strictly confidential by both parties.
8. Event Services Booking Time Slots
Once customer confirms the time slots booking from Event Planner, customer cannot change the timing after the event is confirmed.
If customers are to change the event timing to a later or earlier timing, there will be a penalty charge of 20% on top of total quotation / invoice amount. (Subject to Event Planner products / services availability)
Extension of Event Planner services on event date is subject to availability and can be discussed on a separate note to the Directors of the Event Planner Company. If customer has booked an artiste for fringe activities and his/her time slot has finished as per quotation/invoice and customer cannot force her to stay back to continue unless customer and Event Planner takes it on ground that an extension of services by the hour is confirmed. Event Planner will charge customer separately on this.
9. Logistics , Power Points and Tech Rider Requirements
In the event that customer decides to take domestic and electrical services from external vendors ,customer to ensure they provide adequate domestic logistics as recommended by Event Planner in quotation / invoice. If there is inadequate domestic logistics provided, the Event Planner will not be held responsible. This information will be available in the quotation/invoice.
Customer to ensure they provide adequate power points as recommended by Event Planner in quotation / invoice. If there is a power trip due to wrong voltage allocation or inadequate power points, the Event Planner will not be held responsible. This information will be available in the quotation/invoice.
Customer to ensure they provide water points for stations which require water as recommended by Event Planner in quotation / invoice. If there is no water provided, the Event Planner will not be able to carry out the booked services. Eg. Dunking Game Stall Station. If customer books an entertainment package from Event Planner, customer must ensure they prepare and accommodate the tech rider requirements promptly so that the show will be a quality one and will start timely. Customer will not blame Event Planner if they did not met the Tech Rider requirements. Tech rider requirements will be available in the quotation/invoice.
10. Rental or Use of Equipment on Event site
If customer booked products from Event Planner and the product is damaged by customer and/or guests , Event Planner will charge customer additional charges.
11. Entertainment Show content
If the entertainment show contents are not suitable for customer target audience, it’s the customer responsibility to purchase the right show as he/she knows his/her guests better than the Event Planner.
Eg. Kids Shows – do not book adult comedy or bizarre magic.
12. Bookings via e-shop
If you are booking an order via Event Planner e-shop, please ensure you list your choice in the remarks when you checkout.
Eg. Colour of Fabric , Balloons , Chairs and etc.
13. Property Damage
Event Planner will not be responsible for any property damage during the event caused by spillage on carpets or damages to fixtures of venue premises.
If a fire show is booked, customer must ensure they inform the venue provider of fire sprinklers and alarm requirement. Event Planner will not be responsible if the fire sprinklers triggers during ShowTime.
14. Injury
Customer is to ensure he/she informs guests on Event Planner props and equipment hazards if any. If guests are injured or hurt , Event Planner will not be held responsible.
Eg. If customer books a bubble show, bubbles can enter into kids eyes or cause the floor to be slippery.
Eg. Event Planner body art materials are skin friendly and non toxic. If the guest who is going to have a body art has sensitive skin conditions , its best for customer to inform guests not to have a body art on his/her body. Event Planner will not be responsible if the guests develop skin problems after the body art.
15. Post event
Event Planner will not takes responsibility to clear or pop balloons used in the event. If customer wants Event Planner to do this additional job of clearing additional charges apply.
If client has booked helium balloons and/or foils , and if the balloons/foil are released by client and guests to the ceiling , Event Planner will not be responsible to bring it down.
16. Exchange of Information/Contacts/Prices
This agreement contract and the binding quotation / invoice should not be used for any business means by customer or legal actions will be taken by caterer on the customer.
Customer must not transfer, share, sell , make any communication via any means on the caterer prices and contract details to any third party.
Event Planner must not sell customer data to any third party.
Customer must not ask for contact details of caterer manpower. If found guilty, legal actions will be taken by caterer on the customer.
Any queries on payment or products or services must be made directly to the email address as above in the contract to Event Planner OR you can call our HOTLINE +6591011164.
17. Law and Jurisdiction
This Agreement shall be governed by the laws of Singapore.
18. Entire Agreement
This Agreement represents the entire understanding between the parties relating to the subject matter hereof and supersedes all previous agreements, understandings or commitments between the parties whether oral or written with respect to the subject matter hereof.
By checking this radio box and confirming the order , customer is agreeing to this agreement contract Terms and Conditions and has confirmed he/she has read the Terms and Conditions.